1. How to cancel
Send a cancellation request through your account or the contact channel shown in your confirmation. A cancellation is effective only when we acknowledge it in writing.
2. Fees and refunds
The package-specific cancellation schedule shown before payment controls. Non-refundable supplier charges, issued permits, payment fees, and services already delivered may be deducted where allowed by law.
3. Grace period
Where the package advertises free cancellation within a stated period, the clock starts when payment is confirmed. The promise does not override clearly disclosed non-refundable inventory or mandatory legal restrictions.
4. Late arrival and no-show
Missing a departure or leaving a trip early is normally treated as a no-show and may be non-refundable. Contact us immediately; we will ask suppliers whether unused services can be recovered.
5. Supplier cancellation
If a supplier cancels a material service, we will offer the remedies available under the supplier terms and applicable law, which may include an alternative, travel credit, or refund.
6. Events outside reasonable control
Weather, natural disasters, border restrictions, strikes, health emergencies, and similar events may require changes. Refunds depend on recoverable supplier funds and mandatory consumer law; suitable travel insurance is strongly recommended.